CompuCARE Baseline
Workstation monitoring and presence
- Status and performance monitoring
- Managed anti-virus1
- Patch and update installation 1
- One-click support requests1
- Always-on remote access for support requests2
- Reduced rate for hourly support3
Server monitoring and maintenance
- Status and performance monitoring
- Patch and update installation 1
- Automated maintenance
- Managed anti-virus1
- Backup verification
- Reduced rate for hourly support3
Additional services
Remote support and maintenance3
- Technical support and troubleshooting
- Virus and malware cleanup
- User management
- Network maintenance
- Backup management
On-site and other services
- Hardware maintenance and installation
- On-site visits
- Third-party liaison
- Network maintenance
1 Windows only
2 On OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
2 On OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
CompuCARE Management
Workstation and server management
- Status and performance monitoring
- Automated maintenance
- Managed anti-virus1
- Patch and update installation1
- Backup verification
- One-click support requests1
- Always-on remote access for support requests2
Unlimited remote support3
- Technical support and troubleshooting
- Virus and malware cleanup
- Connectivity issues
- User management
- Network maintenance and VPN
- Backup management
- More...
Additional services
On-site service
- Hardware maintenance and installations
- On-site visits
- Liaison with third parties
- Network maintenance
1 Windows only
2 On OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
2 On OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
CompuCARE Complete
Workstation and server management
- Status and performance monitoring
- Automated maintenance
- Managed anti-virus1
- Patch and update installation1
- Backup verification
- One-click support requests1
- Always-on remote access for support requests2
Unlimited support3
- Technical support and troubleshooting
- Virus and malware cleanup
- Connectivity issues
- User management
- Network maintenance and VPN
- Backup management
- More...
Additional services
On-site services
- Hardware maintenance and installation
- On-site visits
- Liaison with third parties
- Network maintenance
1 Windows only
2 OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
2 OS X: Dependent on remote access to Windows server
3 General support related to the proper functioning of the hardware, operating system, and general office functions such as internet, email, and Office. Support for errors relating or exclusive to 3rd-party software packages and utilities may be billed at the hourly rate for on-site support.
Hourly service without a contract
1 hour
5 - 10
hours
11 - 20
hours
20 - 40
hours